Common questions

We at Vonsi Marché Outlet send all information about your purchase via email.

1- How long does it take for my product to arrive?
A: The average deadline is 3 to 7 weeks after the product is shipped.

2- Where does the product come from?
A: We represent manufacturers from Europe, China, the United States and the Netherlands, depending on the product chosen.

3- Can I pay in installments by bank slip?
A: Installments are only accepted by Credit Card.

4- Can I collect it in person?
A: No, all shipments are made by delivery companies.

5- I bought more than one product in the same order but I only received part of them. This is normal? Will other products be delivered?
A: It can happen, but don't worry. This type of situation occurs in the case of different suppliers for the chosen products. If this happens, two different tracking codes will be sent so that you can track your orders. As there are two different packages, two different checks will be carried out at the IRS, which will possibly result in different delivery times.

6- What if my delivery is late?
A: Rest assured, although occasional delays may occur. Your shipment is monitored daily and if the product does not arrive for any unexpected reason, within 90 working days after shipment, in accordance with the shipping and delivery terms, payment is returned 100%.

When making a purchase, the customer will be in accordance with the conditions and standards determined by Vonsi Marché Outlet.

Vonsi Marché Outlet team.